Privacy Policy

This privacy notice provides you with information about what we do with your personal data (information that is about you and identifies you).

Privacy policy

Privacy policy for

Cambridge City Council is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the UK General Data Protection Regulation (UK GDPR), which means it determines what your personal data is used for and why it is collected.

The purpose of this privacy notice is to tell you about how we collect and use personal data in connection with our service. We may update this privacy notice from time to time and will publish the revised privacy notice on our website.

Our main address is The Guildhall, Market Square, Cambridge CB2 3QJ and our contact details can be found on the

What data do we need to collect and use?

To provide this service, we will collect and use some or all of the personal information below:

  • name
  • email address
  • geographic location
  • phone number
  • online identifiers
  • such as IP address
  • the technology used to access the website
  • cookies
  • usernames

Personal information and data is collected on this website through Google Analytics, Google Tag Manager and when individuals:

  • use the contact form
  • watch videos

How do we use your personal information?

We may need to use your personal information to:

  • confirm your identity to provide services
  • to respond to your queries
  • check the quality of the service or website
  • help with research and planning of new services and websites
  • to improve experiences on this and other council websites
  • to keep you updated on service information
  • to ensure there are a range of formats, such as videos, available to communicate with you

Information Sharing

We may share your personal data within the Council, with other public authorities or government agencies in order to provide services to you, and to prevent and detect fraud.

This website contains forms (such as the contact form Get in touch form) which can be used by visitors who want to discuss energy related matters, give feedback, or express interest in contributing content. Once you select the Local Authority that you want to contact the form is sent directly to the relevant email address. A copy of the email will also be sent to you directly.

When the email reaches the selected Authority it is subject to the council’s Privacy Statement – see links below. Any data you submit will be used solely by your identified Authority for getting in contact with you or, where applicable, providing the services that you’ve requested.

Cambridge City Council –

Cambridgeshire County Council –

East Cambridgeshire District Council –

Fenland District Council –

Huntingdonshire District Council –

South Cambridgeshire District Council –

Google Analytics and Tag Manager

Cambridge City Council manage the Action on Energy Website and collects web statistics automatically about your visit to this website based on your IP address. This information is used by Cambridge City Council as a public authority, to facilitate its public task in providing services to as many people as possible. Cambridge City Council uses Google Analytics and Tag Manager for this purpose. You can read Google’s privacy policy for more information.


This website sometimes stores small files called ‘cookies’ on your computer or other device to help improve your experience on the website. Videos on this website are embedded from YouTube and/or Vimeo which use cookies to collect data. For more information, please read our cookies notice.

Who else might we share your personal information with?

Cambridge City Council may need to share your information, but we will only do so where we have a valid legal basis to share data. We will only share the minimum information for each circumstance. For grant funded works, your data will be shared with Scheme funders, processing partners and contractors. The partners we may share data with are:

  • Bristol City Council as website provider
  • Cambridgeshire County Council
  • East Cambridgeshire District Council
  • Fenland District Council
  • Huntingdonshire District Council
  • South Cambridgeshire District Council

Links to social media

This website has links to its social media pages and accounts, including sharing buttons Cambridge City Council does not collect any personal data through these links. Please check each social media platform for their privacy policies or contact them directly if you have any questions.


This website has links to external websites. Cambridge City Council takes no responsibility for the content or data protection on these sites. Please check their privacy policies or contact the organisations directly if you have any questions.

Will my personal data be sent outside the UK?

Most personal information we collect and use is stored on systems in the UK, this includes all information held by Cambridge City Council.

On occasion, your information may leave the UK when we use other systems. For this website, the system used and associated organisations are:

We take additional steps to protect your information including:

  • making sure it is transferred securely
  • checking their Privacy Policy’s meets our Data Protection standards
  • doing all we can to make sure your information is not sent to a country that is not deemed to look after your personal data sufficiently by the UK or EU governments.

 What is the legal basis for our use of your personal information?

Our legal basis for using your personal information is:

  • Public task: Processing is necessary for the performance of a task carried out in the public interest. The specific public task is the delivery, administration and evaluation of, as well as statistical, research and fraud prevention purposes relating to a Local Authority scheme aiming to provide energy efficiency advice and funding support.

You can see a list of the full legal bases we may rely on by looking at our main privacy policy .

 How long we will keep your personal information

Unless we explain otherwise to you, we only keep your information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our services/ licences/ permits/ consents with you and managing our operations and service delivery
  • For as long as necessary in line with statutory, regulatory and legal requirements

You can find out more by looking at your Council’s Retention Policy on their website.

In relation to other systems on this website, please see the following webpages:

Cookie expiration varies from the time of closing a browser up to two years. 

Your rights as a data subject:

The law gives you a number of rights to control what and how personal information is used by us, including the right to access a copy of your personal information and withdraw your consent when we rely on your permission to use your personal data.

Full details about your rights can be found in our main privacy policy. If you are unable to access our digital Privacy Notice, please contact us to request a hard copy.

To update or correct your information if it is inaccurate, please contact us

To access a copy of your personal information, more details and how to make a request can be found here.

You can exercise any of these rights, ask questions about how we use your personal data or complain by contacting us at or by writing to our data protection officer at:

Data Protection Officer
Cambridge City Council,
PO Box 700,

If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Visit the ICO website for more information.