Cambridge City Council is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the UK General Data Protection Regulation (UK GDPR), which means it determines what your personal data is used for and why it is collected.
The purpose of this privacy notice is to tell you about how we collect and use personal data in connection with our service. We may update this privacy notice from time to time and will publish the revised privacy notice on our website.
Our main address is The Guildhall, Market Square, Cambridge CB2 3QJ and our contact details can be found on the www.cambridge.gov.uk
What data do we need to collect and use?
To provide this service, we will collect and use some or all of the personal information below:
such as IP address
the technology used to access the website
Personal information and data is collected on this website through Google Analytics, Google Tag Manager and when individuals:
use the contact form
How do we use your personal information?
We may need to use your personal information to:
confirm your identity to provide services
to respond to your queries
check the quality of the service or website
help with research and planning of new services and websites
to improve experiences on this and other council websites
to keep you updated on service information
to ensure there are a range of formats, such as videos, available to communicate with you
We may share your personal data within the Council, with other public authorities or government agencies in order to provide services to you, and to prevent and detect fraud.
This website contains forms (such as the contact form Get in touch form) which can be used by visitors who want to discuss energy related matters, give feedback, or express interest in contributing content. Once you select the Local Authority that you want to contact the form is sent directly to the relevant email address. A copy of the email will also be sent to you directly.
When the email reaches the selected Authority it is subject to the council’s Privacy Statement – see links below. Any data you submit will be used solely by your identified Authority for getting in contact with you or, where applicable, providing the services that you’ve requested.
Who else might we share your personal information with?
Cambridge City Council may need to share your information, but we will only do so where we have a valid legal basis to share data. We will only share the minimum information for each circumstance. For grant funded works, your data will be shared with Scheme funders, processing partners and contractors. The partners we may share data with are:
Bristol City Council as website provider
Cambridgeshire County Council
East Cambridgeshire District Council
Fenland District Council
Huntingdonshire District Council
South Cambridgeshire District Council
Links to social media
This website has links to its social media pages and accounts, including sharing buttons Cambridge City Council does not collect any personal data through these links. Please check each social media platform for their privacy policies or contact them directly if you have any questions.
This website has links to external websites. Cambridge City Council takes no responsibility for the content or data protection on these sites. Please check their privacy policies or contact the organisations directly if you have any questions.
Will my personal data be sent outside the UK?
Most personal information we collect and use is stored on systems in the UK, this includes all information held by Cambridge City Council.
On occasion, your information may leave the UK when we use other systems. For this website, the system used and associated organisations are:
We take additional steps to protect your information including:
making sure it is transferred securely
doing all we can to make sure your information is not sent to a country that is not deemed to look after your personal data sufficiently by the UK or EU governments.
What is the legal basis for our use of your personal information?
Our legal basis for using your personal information is:
Public task: Processing is necessary for the performance of a task carried out in the public interest. The specific public task is the delivery, administration and evaluation of, as well as statistical, research and fraud prevention purposes relating to a Local Authority scheme aiming to provide energy efficiency advice and funding support.
How long we will keep your personal information
Unless we explain otherwise to you, we only keep your information based on the following criteria:
For as long as we have reasonable business needs, such as managing our services/ licences/ permits/ consents with you and managing our operations and service delivery
For as long as necessary in line with statutory, regulatory and legal requirements
You can find out more by looking at your Council’s Retention Policy on their website.
In relation to other systems on this website, please see the following webpages:
Cookie expiration varies from the time of closing a browser up to two years.
Your rights as a data subject:
The law gives you a number of rights to control what and how personal information is used by us, including the right to access a copy of your personal information and withdraw your consent when we rely on your permission to use your personal data.
To update or correct your information if it is inaccurate, please contact us
To access a copy of your personal information, more details and how to make a request can be found here.
You can exercise any of these rights, ask questions about how we use your personal data or complain by contacting us at email@example.com or by writing to our data protection officer at:
Data Protection Officer Cambridge City Council, PO Box 700, Cambridge, CB1 0JH
If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.